HubSpot Service Hub Implementation

HubSpot Service Hub is customer service software that helps you manage support tickets, leverage AI, provide a knowledge base for customers, and much more.
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HubSpot Service Hub Key Features

HubSpot has a ton of tools that can help you make your customer service team’s job easier. Here are the key features customer service teams use to make the most out of their HubSpot portal.

Note: Access to these tools may depend on your subscription level to HubSpot.

Call Tracking
Track inbound calls and log them in HubSpot so you always have a record of customer service requests.  

Conversations
Connect with your customers no matter the communication channel, whether it’s through chat, email, or phone.

Customer Feedback Surveys
Get actionable feedback through NPS, CSAT, CES, or custom surveys to make improvements to your products, services, and customer experience.  

Help Desk and Ticketing
Manage your support requests and tickets in one easy-to-use location. Your team can assign and respond to tickets that track the process from start to resolution.

Knowledge Base
Create a knowledge base that customers can use to find answers to questions. Providing FAQs and how-tos reduces the need to contact support, and gets them help faster. 

Live Chat
Help customers fast with the live chat feature so you can engage with customer support in real-time. 

Reporting and Analytics
Create reports to help manage rep performance, response times, support volume, and your survey results.

what to expect

How Hivehouse Digital Helps You Implement HubSpot Service Hub

 

$4K/mo

$9K/mo

MOST POPULAR

$13K/mo

FEATURES

Quarterly/Annual Planning

Campaign Plan

Blogs

Email

Email Automation

Social

Content Offer

Technical SEO

CRO

Landing page

HubSpot contact maintenance

Monthly report

Quarterly report

Check-in

Customized Add-ons*

SMALL

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Not Included

2/month

2/month

Not Included

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Not Included

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Not Included

Not Included

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Not Included

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Monthly

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MEDIUM

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2/month

2/month

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1/quarter

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1/quarter

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Bi-weekly

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LARGE

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4/month

4/month

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2/quarter

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2/quarter

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Bi-weekly

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Process Overview

Our process is built on a foundation of transparency, collaboration, and exceptional service. This approach extends to our delivery of HubSpot Service Hub Implementation.
View Our Proven Process

Discovery

Our HubSpot implementation process begins with a thorough discovery phase. We’ll discuss your customer service goals and challenges so we can build a custom Service Hub Implementation plan. 

HubSpot Service Hub Set Up 

Based on your custom plan, we’ll work with you to set up HubSpot Service Hub. This can include initial technical setup, ticket setup and tracking, customer support surveys, analytics, and more. 

Ongoing Support

Once we’ve completed your project, we’ll train your team on how to use HubSpot. We can also build an ongoing support program that ranges from periodic HubSpot cleanup to regular check-ins to writing new help desk articles inside HubSpot.

HubSpot Onboarding Packages

We don’t do one-size-fits-all. Our small Onboarding package is designed to help you hit the ground running and start you off to success. If you need additional marketing and sales support, our medium and large packages are here to help you dive even deeper into HubSpot. The below packages are examples, and we’ll always tailor your onboarding package to focus on your unique business needs and challenges. 

Small

Starting at $2,000

Deliverables

Portal Setup 

Data Cleanup and Migration 

Tracking Code Installation 

Form Set Up

Email Set Up 

Lead Handoff Process + Automation 

Lead Scoring 

Custom Reporting and Dashboards

Team Training 

Medium

Starting at $3,600

Deliverables

Everything in the Small package, plus 

Email Templates

Playbook Creation

CTA Creation and Implementation

Landing Page Creation

Large

Starting at $7,500

Deliverables

Everything in Medium package, plus

Marketing Nurture Emails and Workflow(s)

Sales Emails and Sequence(s)

HubSpot Support Service Packages

Our Hivehouse HubSpot Care Support packages are designed for companies that need just a little support on a quarterly or monthly basis. 

Looking for HubSpot strategy and more in-depth support? Contact us and we’ll create a custom plan tailored to your HubSpot goals.

Small

$500/mo

Deliverables

HubSpot Update Requests - 1 Hour Per Quarter

Quarterly Data Maintenance 

Medium

$1,300/mo

Deliverables

HubSpot Update Requests - 1 Hour Per Month

Monthly Data Maintenance

1 Hour of HubSpot Issue Investigation Per Month 

Monthly HubSpot Beta Feature Requests 

Large

$3,000/mo

Deliverables

HubSpot Update Requests - Unlimited 

Monthly Data Maintenance

1 Hour of HubSpot Issue Investigation Per Month 

Monthly HubSpot Beta Feature Requests 

Yearly HubSpot Audit 

FAQs about HubSpot Service Hub

HubSpot Service Hub will depend on which level you purchase and how many seats you will need. Here is the starting pricing of each level: 

  • Free: $0 for two users
  • Starter: $20/month/seat 
  • Professional: $100/month/seat
  • Enterprise: $150/month/seat

You can always view the most up-to-date pricing on HubSpot’s pricing page.

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Chris Beecher Owner