HubSpot Service Hub Implementation
HubSpot Service Hub Key Features
HubSpot has a ton of tools that can help you make your customer service team’s job easier. Here are the key features customer service teams use to make the most out of their HubSpot portal.
Note: Access to these tools may depend on your subscription level to HubSpot.
AI Customer Agent
The AI Customer Agent utilizes your company's content, brand, and messaging to handle customer inquiries, qualify leads, book meetings, and resolve support issues.
Call Tracking
Track inbound calls and log them in HubSpot so you always have a record of customer service requests.
Conversations
Connect with your customers no matter the communication channel, whether it’s through chat, email, or phone.
Customer Feedback Surveys
Get actionable feedback through NPS, CSAT, CES, or custom surveys to make improvements to your products, services, and customer experience.
Help Desk and Ticketing
Manage your support requests and tickets in one easy-to-use location. Your team can assign and respond to tickets that track the process from start to resolution.
Knowledge Base
Create a knowledge base that customers can use to find answers to questions. Providing FAQs and how-tos reduces the need to contact support, and gets them help faster.
Live Chat
Help customers fast with the live chat feature so you can engage with customer support in real-time.
Reporting and Analytics
Create reports to help manage rep performance, response times, support volume, and your survey results.
what to expect
How Hivehouse Digital Helps You Implement HubSpot Service Hub
Process Overview
Discovery
Our HubSpot implementation process begins with a thorough discovery phase. We’ll discuss your customer service goals and challenges so we can build a custom Service Hub Implementation plan.
HubSpot Service Hub Set Up
Based on your custom plan, we’ll work with you to set up HubSpot Service Hub. This can include initial technical setup, ticket setup and tracking, customer support surveys, analytics, and more.
Ongoing Support
Once we’ve completed your project, we’ll train your team on how to use HubSpot. We can also build an ongoing support program that ranges from periodic HubSpot cleanup to regular check-ins to writing new help desk articles inside HubSpot.
Related Blogs
FAQs about HubSpot Service Hub
HubSpot Service Hub will depend on which level you purchase and how many seats you will need. Here is the starting pricing of each level:
- Free: $0 for two users
- Starter: $20/month/seat
- Professional: $100/month/seat
- Enterprise: $150/month/seat
You can always view the most up-to-date pricing on HubSpot’s pricing page.
